Refund and Returns Policy

Thank you for shopping with Onestserpshop. We are committed to providing high-quality products and ensuring a smooth shopping experience for our customers. Please review our refund and return policy below.

1. Eligibility for Refunds and Returns

We accept refund and return requests under the following conditions:

• Request Period: Refunds and returns must be requested within 30 days of receiving your order.

• Item Condition: The item must be unused, undamaged, and in its original condition with all packaging, accessories, and instructions included.

• Proof of Purchase: A valid order number or receipt is required for all returns.

Note: Items that have been used, damaged by the customer, or are missing original packaging may not qualify for a refund or return.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Customized or personalized products

• Items marked as Final Sale or Non-Returnable at the time of purchase

• Items that have been used, altered, or improperly handled by the customer

3. How to Request a Refund or Return

To ensure a smooth process, follow these steps:

1. Submit a Request: Contact our customer support team at [email protected] or call +1 484-549-5866 with your order details and reason for return. Attach photos if the item is damaged or defective.

2. Receive Return Authorization: If your request is approved, we will provide return instructions, including the return shipping address.

3. Pack & Ship: Carefully pack the item in its original packaging to prevent damage during shipping. Ensure all accessories and manuals are included.

4. Inspection & Approval: Once we receive your return, our team will inspect the item to confirm it meets our refund conditions.

5. Refund Processing: Approved refunds will be processed within 7-10 business days and issued to your original payment method.

4. Return Shipping Costs

• Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to a defect, damage, or an error on our part.

• Prepaid Labels: If we provide a prepaid return label, the return shipping cost will be deducted from your refund amount.

5. Damaged or Defective Items

If your order arrives damaged or defective, we are happy to assist:

• Report Immediately: Contact us within 7 days of delivery with photos or videos showing the issue.

• Resolution Options: Depending on the situation, we may offer a replacement, repair, or full refund at no additional cost.

6. Cancellations & Order Modifications

• Before Shipping: You may cancel or modify your order before it has been shipped by contacting us as soon as possible.

• After Shipping: Once an order has shipped, cancellations are not possible. However, you may return the item following our standard return policy.

7. Contact Us

For any questions about our refund and return policy, please reach out to us:

• Email: [email protected]

• Phone: +1 484-549-5866 (Monday to Friday, 9:00 AM – 6:00 PM)

• Address: 2234 E Oak St, Phoenix, AZ 85006-2051, United States

8. Our Commitment

At Onestserpshop, customer satisfaction is our top priority. We are dedicated to providing quality products and excellent service. Thank you for choosing us—we appreciate your business!